Your privacy matters at FloorVibe
This privacy policy explains how FloorVibe collects, uses, and protects your personal information when you visit our website or make a purchase. We are committed to ensuring the privacy and security of your data.
Information we collect
FloorVibe respects customer privacy and uses collected information only to process orders, provide support, improve our website, and communicate about products or services. We collect information such as your name, email address, shipping address, and purchase history. This data helps us to fulfil orders, provide customer support, and personalise your shopping experience. Personal data is kept secure, never sold, and only shared with trusted partners when necessary to complete transactions or comply with legal requirements.
How we use your information
We collect this information to process orders, deliver products, provide customer support, improve website performance, personalize the shopping experience, and communicate important updates or promotions to better serve FloorVibe customers. This includes sending order confirmations, shipping updates, and promotional emails about new products or special offers. We analyse website usage to enhance your browsing experience and tailor our offerings to your preferences.
Information sharing
We only share customer information with trusted third parties such as payment processors, shipping carriers, and service providers when necessary to complete orders, process payments, deliver products, or operate our website. We do not sell customer data to outside marketers. These partners are contractually obligated to protect your information and only use it for the purposes we specify.
Data security
We protect customer information using secure servers, encryption, restricted access, and trusted payment processors, and we regularly review our security practices to help prevent unauthorized access or misuse. Our website uses SSL encryption to protect your data during transmission. Access to personal information is limited to authorized personnel only. We can ensure that your payment information is processed securely and in compliance with industry standards.