Our terms of service
Welcome to FloorVibe. Here, you'll find important details about using our website and purchasing our products. Please read these terms carefully before proceeding. By accessing our site and making purchases, you agree to these terms and conditions.
Ordering, delivery & returns
At FloorVibe, we want your online flooring purchase to go smoothly. Please note that orders are final once processed. Delivery times will vary based on the product and your location. When your order arrives, it's important to inspect the flooring immediately. If you notice any damage, please report it to us within 48 hours. We accept returns within 30 days for items that are unopened and unused. Please be aware that returns may be subject to a restocking fee. Custom or special-order items are non-returnable. Shipping costs are non refundable, and the customer is responsible for return shipping fees.
Website use
When using the FloorVibe website, we expect all users to do so lawfully and respectfully. This means providing accurate information when making a purchase or contacting us. Misuse of the site, including unauthorized access, is strictly prohibited. All content on the FloorVibe website is owned by FloorVibe and protected by copyright. You may not copy or use any content without our explicit permission.
Questions and support
If you have any questions or issues with your order or our service, the best way to get help is through our website contact form or by sending an email to our customer support team. You can expect timely and professional assistance to resolve any questions or order-related issues as quickly as possible. We are committed to providing excellent customer service and ensuring your satisfaction with FloorVibe.