Information
At FloorVibe, we understand that sometimes returns are necessary. We strive to make the return process as simple and straightforward as possible. Please read our return policy carefully to ensure a smooth experience.
Frequently asked questions
Find answers to common questions about our return policy below. We aim to provide clarity and support to ensure your satisfaction with FloorVibe.
How long do customers have to return their flooring, and what condition does the flooring need to be in?
Customers have 30 days from the date of purchase to return flooring. To be eligible for a return, the flooring must be unopened, unused, and in its original packaging.
What's the easiest way for a customer to return an item they bought from FloorVibe?
The easiest way to return an item is to contact FloorVibe customer support. They will provide you with a return authorisation and detailed instructions on how to ship the item back in its original packaging.
Are there any types of flooring or situations where a return might not be possible, or where the process is a bit different?
Yes, custom or special-order flooring cannot be returned. Additionally, damaged or used flooring may not be eligible for a return or may incur a restocking fee. Please check with our customer support team for specific cases.
If a customer returns something, what are their options? Can they get their money back, or swap it for something else?
Customers can choose a full refund for eligible returns or exchange the item for another product of equal value, depending on availability. Our customer support team can help facilitate the exchange process.
Hassle-free returns
At FloorVibe, your satisfaction is our priority. We’ve designed our return policy to be as convenient as possible. If you have any questions or concerns, our friendly customer support team is here to assist you every step of the way.